As organizations around the world strive to improve the quality of their processes while managing their bottomlines, outsourcing has become the new imperative. We, at netlink partner with our clients to provide a full spectrum of outsourcing services.

Grow personally and professionally. Explore the advantages of sharing your talents with netlink - great benefits, award-winning people and a commitment to diversity.

Our recruitment policies are fair and selection process based on offering exciting career tracks to the most promising individuals.

Though we are always on the lookout for enthusiastic, qualified and experienced individuals, especially in the UAE and India , our current openings are as follows:

We appreciate your interest in netlink and wish you good luck in your application process. Please send your application to jobs@dnl.ae

We are current recruiting for:

Soft Skill Trainers (New Delhi/ Dubai)
If you think you have good, clear, audible and lucid spoken as well as written English and the ability to be a role model - coach and counsel people - then here is something for you.

You should

• have a research - oriented mind and should be able to analyze and categorize data.
• be approachable and have a way with people and at the same time display a potential for in-depth understanding of human psyche and behavior.
• be able to conceptualize, create and deliver training module across different mediums.
• be able to display high energy levels and the capability of handling projects independently.
• take feedback regularly, be quick on the uptake, manage effectively and implement corrective action.
• be a voracious reader and preferably have a background in psychology / humanities or an MBA from a reputed institute.
• be open to working in night shifts.
• have a customer- service orientation.
• have experience ranging from 6 months to 4 years

Voice Trainer (Dubai)
If you think you have a penchant for voice and linguistics and an impeccable command over the English language - Here's something interesting for you

• have an in-depth knowledge of different accents, both in structure and philosophy.
• be able to appreciate multiple perspectives of voice - American/British/ Australian.
• understand the different dialects prevalent in India and the Middle East and the ability to skip between these dialects.
• be able to help others overcome their speech defects.
• understand the nuances of grammar and pronunciation very well.
• be prepared to work in day and/or night shifts.
• exhibit a zeal to learn.
• be able to display high energy levels and the capability of handling projects independently.
• have a customer- service orientation.
• have experience ranging from 6 months to 4 years

To apply click here

Customer Care Specialists (Dubai)
As pivotal members of the operations team, you will respond to customer queries received through email, voice and chat by using CRM tools such as email & voice management systems and chat applications you will deliver high quality response with utmost speed so that each Customer query is resolved in one contact.

You should

• Be graduates with work experience of 0-3 years, preferably in the customer service industry (such as call centers, hotels, travel, paging etc.).
• Have a keen interest in the Internet and have strong working knowledge of computers
• Have very exceptional spoken and written communication skills in English
• Be quick to learn, with strong attention to detail and have a passion for exceeding customer expectations.
• Be prepared to work in shifts

To apply click here

Team Leaders (New Delhi, Dubai)
As a Team Leader, you will manage and develop a team of 10-25 CCS and aid them in delivering exceptional customer service by ensuring that they achieve optimum output, quality and productivity standards.

You will

• Provide hands-on assistance to your team in case of problems, both, through direct intervention and mentoring
• Be a single point of contact with the team and the senior management through effective communication on key deliverables and soft issues.
• Ensure quality reporting and work with Operations Manager to build a highly effective measurement and reward systems based on empirical data
• Assist in scheduling and time management.
• Periodically interact with the middle and senior management of our client companies
• Embody the spirit of excellence through team building, able leadership and sound man-management skills.
• Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through feedback and counseling
• Develop strong inter-personal relationships with the team to cohesively bond them together with the Company and integrate them with the vision and core values.
• Provide support to the team by acting as the first line of escalation of customer related queries to accomplish the goal of providing exceptional customer experience.
  

Applicants should

• Be graduates with a work experience of 3-4 years with a minimum of 1-year in a supervisory capacity, preferably in the call center industry
• Have exceptional communication skills in English and be proficient in Internet and computer usage.
• Have demonstrated excellent man management skills in the past
• Be prepared to work in night shifts
• Have handled teams in the past.

To apply click here

HR Executive (Dubai)

You will

• Be responsible for the ER related activities for the Dubai Operations
• Use Creative & able marketing skills to develop innovative methods to develop programs for Employees
• Measure effectiveness of the Activities
• Manage all corporate / marketing tie-ups through a cost effective method
• The incumbent would be responsible for all communication that will be internally circulated to manage these activities as well as to draw up a schedule calendar of events
• Work toward greater interaction between the teams to effectively build the team.
  

Applicants should

• Post-Graduation in MBA in Mktg / Mass Communications with 2-3 in Event Mktg / Service / Consumer Industry
• Should be a people's person
• Should have experience in handling large events single handedly
• Should be able to communicate effectively to all the internal stake holders
• Should be familiar with Matrix type of reporting
• Should be very good at Analytical Skills
• Should be able to clearly articulate to the management about various initiatives & reports